Privacy & Data Protection Policy | LR Plumbing and Buil

Privacy and Data Protection Policy

At LR plumbing and building services, we are committed to safeguarding your privacy. Our privacy policy covers the collection, use and disclosure of personal information that we collect from you when you contact us. This information is only that required by us and/or any partner/associated companies in order to provide you with the products, services, estimates or information you have requested or may require.

LR plumbing and building services will only use the information that we collect about you lawfully and will keep it secure in accordance with the Data Protection Act 1998, the EU General Data Protection Regulation (GDPR), and any subsequent legislation (data protections laws), as amended or supplemented by law or regulation from time to time.

This policy has been put in place to protect your rights under the data protection laws, and it is important that you understand what we will do with your data and that you are happy with this. If you want to discuss any matter relating to how your data is used, please contact us. In some cases we may be obliged to ask that a formal request be submitted in writing.

LR plumbing and building services is the ‘data controller’ for the purposes of this policy, and the policy extends to its staff and anyone else processing data on our behalf from time to time. Organisations are permitted to process data if they have a legal basis for doing so. Staunch and Flow processes data on the basis that:

Express and informed consent has been given by the person whose data is being processed; and/or
Staunch and Flow has a legitimate interest in processing the data; and/or
It is necessary in relation to a contract or agreement which the person has entered into or because the person has asked for something to be done so they can enter into a contract or agreement; and/or
There is a legal obligation on Staunch and Flow to process data.

Where LR plumbing and building services relies solely on consent as the basis for processing data, we are required to obtain your explicit consent and you can modify or withdraw this consent at any time by notifying us in writing, although this may affect the extent to which LR plumbing and building services is able to provide services to or interact with you in future.

LR plumbing and building services may change this policy from time to time and any such changes will be published on our website. Notwithstanding any change to this policy, we will continue to process your personal data in accordance with your rights and our obligations in law.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process. Persons processing data on behalf of LR plumbing and building services do so in accordance with this policy and on the basis that LR plumbing and building services is satisfied that they can and will adhere to our high standards for data protection and security.

Personal Information
When you register with us, the Information you provide, such as name, address, postcode, telephone number, email plus any technical information about existing building/installation/equipment relevant to our function may be used to enable us to support legal or manufacturer’s guidelines for the safety of equipment and installations and to make you aware of services, estimates, appointments and anything that pertains to additional products and services that we believe may be of interest to you. By submitting your information, you consent to its use, as set out in this policy.

Data Collection
We collect the personal information from you in order to: identify you when you contact us; provide you with the services requested; contact you occasionally with information we believe will be of interest or of benefit to you such as service reminders, new or existing services, offers or newsletters, provided by LR plumbing and building services.

Where required by law or a legal obligation, we may, if necessary, share your data with the appropriate authorities, for example, to prevent the commission of an offence or to facilitate its investigation.

You, as the data subject, may change your preferences or request deletion of your data at any time, subject to any overriding legal requirement for its retention, such as the need, where appropriate, to retain details pertaining to unpaid invoices or for HMRC enquiries. Changes to the personal information or data preferences that we hold about you may inhibit or limit the way in which LR plumbing and building services is able to interact with you. We may keep such data on a ‘suppression list’ so we know not to contact you or process your data in future until further notice.

You may request a copy of personal information that we hold about you. Any such request must be submitted in writing. A small fee may be payable if an information request is particularly onerous.

You are responsible for the accuracy of data provided to LR plumbing and building services. if you believe that any information about you that we hold is incorrect or incomplete, please contact us as soon as possible so that we may alter our data accordingly. If you wish your personal details to be amended or removed from our record, or you no longer wish to receive certain information please contact us.

Web Browsing and Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may also collect and store information about your browsing device, including, where available, your IP address, operating system and browser type. This is anonymous statistical data about your browsing activities and patterns, and does not contain any personal data.